Shipping & Delivery Policy

At QUENDN, we want the journey from checkout to delivery to be straightforward and easy to understand.

Our store offers creative Christmas plush decorations—featuring iconic figures like reindeer, snowmen, and Santa/gnomes—crafted in classic red, green, white, and vintage brown tones with expandable slender legs, heavy snow boots, soft knitwear, plaid fabrics, fleece, plush fur, and delicate wood-plastic accessories like skis and lanterns. Because many designs include internal metal telescopic mechanisms, delicate accessories, or soft textile details, appropriate protective packaging is used to help safeguard products during transportation.

Order Processing

• Most orders are prepared for shipment within 1–3 business days after payment has been successfully confirmed.

• Business days are Monday through Friday and do not include public holidays.

• Processing time is separate from shipping transit time. Preparation may occasionally take longer during holidays, major promotional events, periods of unusually high order volume, inventory checks, or other exceptional circumstances.

• Certain holiday plush figures with internal metal telescopic frames, delicate ski attachments, or decorative details may require additional protective packaging preparation before leaving our fulfillment facility.

• Once your order has been dispatched, we will send a shipping confirmation email with tracking details when tracking is available.

Estimated Delivery Time

Our general estimated transit period is:

7–20 business days after shipment

(The 1–3 business day processing period is not included in this estimate.)

Actual delivery times can vary depending on factors such as:

• Destination country or region

• Carrier operations and availability

• Customs inspections or clearance

• Public holidays

• Weather conditions

• Seasonal or peak holiday shipping demand

• Remote delivery areas

• Local delivery restrictions

• Other circumstances outside our reasonable control

All delivery periods provided by QUENDN are estimates and should not be interpreted as guaranteed delivery dates.

Shipping Options & Charges

Available delivery methods and applicable shipping costs will be shown during checkout. These may vary according to your destination, package dimensions, product type, and the items included in your order.

If an order qualifies for free shipping or another shipping promotion, the applicable option will be displayed during checkout before payment is completed.

Larger plush figure sets, tall expandable gnomes, or products requiring additional protective packaging may have different shipping requirements depending on the destination.

Protective Packaging for Decorative Products

Some QUENDN plush decorations feature delicate components, such as:

• Internal metal telescopic leg mechanisms

• Wood-plastic skis and ski poles

• Decorative lanterns and boots

• Soft plush hats, cotton stuffing, and delicate textile trims

• Fine knitwear and plaid fabric overlays

Where appropriate, protective packaging materials are used to limit unnecessary movement and protect internal mechanisms and outer accessories from impact during transportation.

When your package arrives, please open it carefully and inspect the product within a reasonable period. We recommend keeping the original shipping and protective packaging until you have confirmed that your order arrived in satisfactory condition.

Tracking Your Shipment

When tracking is available, we will send a shipping confirmation containing a tracking number or tracking link to the email address entered during checkout.

Tracking information may not become active immediately after a shipping label is generated. Please allow some time for the carrier's system to register the shipment. Depending on the shipping provider and destination, tracking may only update when the package reaches certain processing, transit, customs, or delivery checkpoints.

Possible Delivery Delays

We work with logistics providers to move orders as efficiently as reasonably possible. However, circumstances outside our control can occasionally cause delays. Examples include:

• Carrier service interruptions

• Customs inspections or clearance delays

• Severe winter weather conditions

• Transportation disruptions

• Public holidays and peak holiday shipping volumes

• Remote delivery destinations

• Local delivery restrictions

If your package has not arrived within the estimated 7–20 business day transit period, please contact our customer support team at service@quendn.com. We can review the tracking information and available shipping details associated with your order.

Providing the Correct Shipping Address

Customers are responsible for entering complete and accurate delivery information when placing an order. Before completing checkout, please verify your:

• Recipient name

• Street address

• Apartment, suite, or unit number

• City

• State or province

• Postal or ZIP code

• Country

• Contact details

If you discover an error after submitting your order, contact us as quickly as possible. We will make reasonable efforts to correct the information before fulfillment, but address changes cannot be guaranteed after an order has entered processing or shipment.

Where permitted by applicable law, additional shipping charges may apply if a package needs to be reshipped or is returned or delayed because incomplete or inaccurate delivery information was supplied.

International Shipping

QUENDN delivers to selected international destinations where shipping services are available. Depending on the destination, international shipments may be subject to:

• Customs inspection

• Import duties

• Local taxes

• Brokerage fees

• Customs clearance charges

• Other fees imposed by government authorities or delivery providers

Unless checkout specifically states otherwise, these charges are generally the recipient's responsibility. QUENDN does not determine or control customs processing times, duties, taxes, or other charges imposed by local customs authorities, governments, or carriers.

Products Damaged During Transit

While our plush figures are soft and durable, components like the internal metal telescopic legs, wood-plastic skis, or miniature lanterns can be vulnerable to severe transit impact.

If your QUENDN product arrives broken, bent, crushed, or otherwise damaged during shipping, please contact us as soon as reasonably possible. To help our team assess the issue, please provide:

• Your order number

• Clear photographs of the affected product

• Photographs of the internal protective packaging

• Photographs of the outer shipping package

• A photograph of the shipping label

• A short video if it helps demonstrate issues with the telescopic leg mechanism or missing components

Please keep both the affected item and its original packaging until our customer support team has reviewed your request. Subject to the circumstances and applicable store policies, an available resolution may include a replacement, refund, or another appropriate remedy.

Lost or Unusually Delayed Shipments

If tracking indicates an unusual delay or you cannot determine the location of your package, contact our customer support team. We can review the available carrier information and, where appropriate, assist with a carrier enquiry or other available resolution process.

The time required for an investigation and the possible outcome may depend on the carrier's procedures and the circumstances of the shipment.

Packages Showing as Delivered

If carrier tracking indicates that your package was delivered but you cannot find it, we recommend checking:

• Your mailbox and normal delivery location

• Front, rear, or side entrances

• Building reception, concierge, or mailroom

• Other members of your household

• Nearby neighbors

• The local delivery carrier

If the package still cannot be located after these checks, please contact us so we can review the available delivery information with you.

Split Shipments

Occasionally, items purchased together may be sent in separate packages because of:

• Different inventory locations

• Product dimensions

• Protective packaging requirements

• Warehouse availability

• Fulfillment arrangements

For example, a reindeer standing figure and a plush Santa set may be fulfilled separately if they are stored at different inventory locations or require different packaging arrangements.

When an order is divided into multiple shipments, individual packages may have separate tracking numbers and can arrive on different dates. You will not incur an additional shipping charge solely because QUENDN chooses to divide an order into multiple shipments.

Receiving & Unpacking Your Order

Plush figures with expandable frames and accessory attachments should be unpacked carefully. When receiving your QUENDN order, we recommend:

• Opening the shipping package carefully

• Keeping sharp tools (like box cutters) away from soft fabric surfaces

• Removing protective materials gradually

• Handling internal metal telescopic legs, skis, lanterns, and boots with care

• Extending the telescopic legs gently according to design functionality

• Inspecting the product before disposing of its packaging

• Placing the figure on a clean, stable surface before displaying

Contact Us

For questions concerning shipping, tracking, delivery, or products damaged during transportation, please contact:

• Brand: QUENDN

• Official Website: quendn.com

• Legal Entity: Xingyang Fanshuo Technology Co., Ltd.

• Unified Social Credit Code: 91410182MAE9397064

• Registered Address: No. 236, North Side of the Road, 200 Meters West of the Intersection of Suohe Road and Gongye Road, Xingyang City, Zhengzhou City, Henan Province

• Customer Support Email: service@quendn.com

quendn.com is owned and operated by Xingyang Fanshuo Technology Co., Ltd. The company is responsible for operating the online store, coordinating customer orders, providing customer service, and managing related e-commerce activities.

When contacting us about an existing purchase, please include your order number and the email address used at checkout whenever possible. For products damaged during shipping, including clear photographs of both the product and its packaging helps us review your request more efficiently.

QUENDN — Creative Holiday Décor, Thoughtfully Delivered.