Frequently Asked Questions

Orders & Shipping

How do I place an order?

Choose the QUENDN Christmas plush decoration or holiday display item you would like to purchase, select any available options or variations, add it to your shopping cart, and proceed through the checkout steps. After your order has been submitted successfully, a confirmation email will be sent to the email address you provided at checkout.

Can I modify or cancel an order?

If you would like to change or cancel an order, please contact us as soon as possible after completing your purchase at service@quendn.com. We will make reasonable efforts to help before fulfillment begins. Once an order has entered processing, packing, shipping preparation, or dispatch, however, we cannot guarantee that modifications or cancellations will still be possible.

How can I track my order?

When tracking details become available, we will send a shipping confirmation containing a tracking number or link to the email address associated with your order. Tracking updates may not appear immediately after a shipping label is generated. The timing and frequency of updates can also vary by carrier and destination.

How long will delivery take?

Delivery times vary according to your destination and may also be affected by carrier operations, customs clearance, holidays, local delivery conditions, and other circumstances. Please refer to our Shipping Policy for current order-processing and estimated transit times (general estimated transit: 7–20 business days after shipment). All stated delivery periods are estimates rather than guaranteed arrival dates.

What if my order arrives damaged, incorrect, or incomplete?

Please contact us as soon as possible if your package contains a damaged, defective, incorrect, or missing product. To help us review the situation, please provide:

• Your order number

• Clear photographs of the plush figure or product

• Photographs of the packaging

• A photograph of the shipping label, if available

• A short video if the issue involves the internal metal telescopic legs, snow boots, ski accessories, lanterns, fabrics, or another product detail

Our customer care team will review the information and advise you on the appropriate next steps.

Product Support

What does QUENDN sell?

QUENDN offers a curated range of interactive Christmas plush decorations featuring iconic holiday figures—including reindeer, snowmen, and Santa/gnomes. Crafted in classic red, green, white, and vintage brown tones, they feature expandable slender legs, heavy snow boots, thick knitwear, plaid fabrics, soft fleece, plush fur, and detailed wood-plastic accessories like skis and lanterns.

Our products are organized into three main collections:

• Modern Ritual Collection: Structured, elegant holiday figures featuring thick knitwear, tailored plaid patterns, internal metal telescopic frames, and sophisticated stand-up designs.

• Dreamy Sweet Plush Collection: Soft, heartwarming plush figures featuring pastel accent options, soft fleece, plush fur, and whimsical details like tiny lanterns and ski accessories.

• Whimsical Art Collection: Festive figures with interactive, storytelling elements equipped with wood-plastic ski boards, vintage lanterns, oversized snowy boots, and fully adjustable height settings.

Available designs may change as new holiday products and collections are introduced.

Do materials and finishes vary between QUENDN products?

Yes. Materials, fabrics, surface textures, decorative elements, and construction can differ depending on the individual product. Because of manufacturing and finishing processes, minor variations may occur in:

• Shape and posture

• Fabric texture

• Color shades

• Stitching alignment

• Accessory finishes

• Overall appearance

Small differences between individual hand-crafted products or production batches are possible and do not necessarily mean that an item is defective.

Will my holiday figure look exactly like the product photos?

We make reasonable efforts to present product colors, proportions, finishes, shapes, and decorative details accurately. However, slight differences may occur because of screen settings, lighting, photography, fabric dyeing lots, production batches, and normal hand-finished manufacturing variations. Please check the individual product page for information specific to the item you are purchasing.

How should I care for my QUENDN plush decoration?

Care requirements may differ between products, but general recommendations include:

• Handling figures and internal telescopic frames carefully

• Avoiding dropping or striking accessories (skis, lanterns, boots) against hard surfaces

• Adjusting internal metal telescopic legs smoothly and gently without applying side force

• Using non-abrasive spot-cleaning methods rather than machine washing or submerging in water

• Following any product-specific washing or storage instructions

• Storing figures in a dry, dust-free environment in protective packaging when not in use seasonally

• Stopping use if a product develops significant structural damage that could affect safe display

How should I care for telescopic legs, skis, lanterns, and decorative details?

For figures containing additional or decorative components:

• Handle removable or adjustable pieces carefully

• Avoid twisting, forcing, or over-extending the metal telescopic leg frame

• Check accessories and boots before setup

• Clean individual components according to their applicable care instructions

• Avoid abrasive cleaning materials

• Store removable accessories safely when they are not being used

What should I do if a telescopic leg, ski, lantern, or decorative component has a problem?

First inspect the product carefully and avoid forcing, bending, or modifying the affected component. Where relevant, check that:

• The telescopic legs are properly extended and aligned

• Removable accessories (skis, lanterns) are correctly fitted

• There are no visible tears, bent frames, or damaged areas

• Decorative components have not become loose or broken

If the problem continues, please contact our customer care team at service@quendn.com for assistance.

Are QUENDN plush decorations suitable for outdoor use?

Unless a product description specifically states that an item is designed for outdoor conditions, we recommend keeping QUENDN holiday plush decorations indoors. Protect soft fabrics and internal metal components from rain, snow, direct moisture, excessive humidity, extreme temperatures, prolonged direct sunlight, and harsh cleaning products.

Are the listed dimensions and adjustable heights exact?

Measurements and height ranges displayed on our website are intended as useful references. Minor differences can occur because of manufacturing processes, fabric stuffing, or measurement techniques. Please review the individual product page for product-specific measurements.

Returns & Warranty

How do I return a product?

Before sending an item back, please review our Return Policy and contact us at service@quendn.com for the applicable return instructions and authorized return address. Products returned without prior authorization or without following the instructions provided may not be accepted or processed.

Does QUENDN provide a warranty?

Yes. Eligible QUENDN products are covered by a 90-day limited warranty against qualifying defects in materials, fabrics, stitching, or structural operation under normal and intended display use. Where a warranty applies, its duration, coverage, and applicable conditions are stated on our Product Support & Warranty information.

What should I do if my holiday figure develops a problem?

If you experience an issue involving a plush figure, telescopic leg mechanism, ski accessory, lantern, fabric seam, or another product feature, avoid forcing, repairing, or modifying the affected area before contacting us. If assistance is needed, email: service@quendn.com

Please provide:

• Your order number

• Product name

• A short description of the problem

• Clear photographs where relevant

• A short video demonstrating the issue where possible (especially helpful for telescopic leg or structural concerns)

Providing these details can help our customer care team review your request more efficiently.

Payments

Which payment methods are available?

The payment options currently available to you will be displayed during checkout. Prices on quendn.com are displayed and processed in U.S. dollars (USD). Available payment methods may differ according to your location, device, and the payment services available when your order is placed.

Is my payment information secure?

Payments are handled through the payment methods and payment-service providers presented during checkout using secure e-commerce infrastructure (Shopify and certified payment processors). QUENDN will never ask you to send complete payment-card information through ordinary email or customer-support messages. Please see our Payment & Security Policy for additional details.

Product Information

Where can I find specifications for a particular holiday figure?

Detailed information is provided on each individual product page and may include:

• Dimensions and height-adjustment ranges

• Materials and fabric types

• Color and finish details

• Included accessories (skis, lanterns, boots)

• Care and cleaning instructions

• Recommended display use

Because features differ between products, please review the applicable product page before purchasing.

Can the color look different when I receive the product?

Slight differences are possible. Screen settings, lighting conditions, photography, fabric dyeing lots, and normal manufacturing variations can all affect how a color appears. We make reasonable efforts to represent each product accurately.

Will every plush decoration have an identical finish?

Not necessarily. Hand-crafted plush figures featuring knitted fabrics, plaid patterns, embroidered details, or attached accessories may show minor variations between individual pieces or production batches. These differences occur naturally as part of the hand-finishing process and do not necessarily indicate a defect.

Contact Us

For assistance with an order, shipping, returns, product care, product specifications, warranty support, or holiday décor enquiries, please contact:

• Brand: QUENDN

• Website: quendn.com

• Legal Entity: Xingyang Fanshuo Technology Co., Ltd.

• Registered Address: No. 236, North Side of the Road, 200 Meters West of the Intersection of Suohe Road and Gongye Road, Xingyang City, Zhengzhou City, Henan Province

• Unified Social Credit Code: 91410182MAE9397064

• Customer Support Email: service@quendn.com

For order-related enquiries, please provide your order number whenever possible. For product assistance, including the product name and a brief description of your question or issue will help our team respond more efficiently.

QUENDN — Creative Holiday Plush Decorations for Everyday Moments.