Contact Us

Contact QUENDN

Welcome to QUENDN.

We want every stage of your shopping experience to feel simple and well supported. Whether you have a question before placing an order or need assistance after your purchase arrives, our customer care team is available to help.

For questions about our Christmas plush decorations, product care, orders, shipping, returns, damaged or incorrect products, wholesale opportunities, or other general enquiries, please reach us through the official contact information below.

1. Email Customer Care

Email: service@quendn.com

We review customer enquiries carefully and aim to respond within 24–48 business hours (1–2 business days).

If your question concerns an existing order, including your order number will help us locate your purchase and assist you more efficiently.

For product or after-sales enquiries, it is helpful to provide:

  • Product name

  • Order number (where applicable)

  • A short explanation of your question or issue

  • Clear photographs (when relevant)

  • A brief video if the issue concerns the product's condition, telescopic metal legs, snow boots, ski accessories, lanterns, fabrics, or another feature

Providing complete information from the beginning helps our team review and resolve your request more quickly.

2. Customer Service Hours

  • Support Email: service@quendn.com

  • Service Hours: Monday–Friday | 9:00 AM–6:00 PM Eastern Time (ET)

Enquiries received outside these hours will be reviewed during the next available business period. Response times may occasionally be longer during holidays, promotional events, or periods of high enquiry volume.

3. Order, Delivery & After-Sales Assistance

Our customer care team can provide assistance with:

  • Order status and tracking information

  • Shipping and delivery questions

  • Holiday décor and product details

  • Product care and maintenance guidance

  • Damaged, defective, incorrect, or incomplete orders

  • Returns and after-sales support

  • Product dimensions, materials, and adjustment features

  • Business, bulk-order, and wholesale enquiries

When contacting us about an order, please provide your order number together with the email address used at checkout.

If a decorative item arrives damaged, incorrect, or incomplete, please contact us promptly with clear photographs showing both the product and its packaging so our team can assist you immediately.

4. Holiday Décor & Product Support

QUENDN curates interactive Christmas plush decorations—including reindeer, snowmen, and Santa/gnome figures crafted with classic red, green, white, and vintage brown tones, expandable slender legs, thick knitwear, plaid accents, soft fleece, plush fur, heavy snow boots, and wood-plastic accessories like skis and lanterns.

If you need assistance with a QUENDN product, we can help with questions concerning:

  • Product dimensions and height adjustments (telescopic frame mechanism)

  • Fabrics, fillings, and structural materials

  • Accessories (skis, lanterns, boots, hats)

  • Product care, cleaning, and seasonal storage

  • Style options and variations

  • Display recommendations for home and office spaces

  • General product information

Specifications and included components may differ from one design to another, so please include the product name when contacting us.

5. Business & Wholesale Enquiries

QUENDN welcomes enquiries from retailers, distributors, commercial purchasers, home decor stores, holiday pop-ups, gift retailers, and other potential commercial partners.

For wholesale, distribution, bulk orders, or other business opportunities, please contact: 📧 service@quendn.com

To help us process your request, please use one of the following subject lines:

  • Subject: Business Inquiry

  • Subject: Wholesale Inquiry

Where possible, please include your company name, target market, anticipated order quantity, and a brief description of your request.

6. Company Information

  • Brand: QUENDN

  • Website: quendn.com

  • Legal Entity: Xingyang Fanshuo Technology Co., Ltd.

  • Registered Address: No. 236, North Side of the Road, 200 Meters West of the Intersection of Suohe Road and Gongye Road, Xingyang City, Zhengzhou City, Henan Province

  • Unified Social Credit Code: 91410182MAE9397064

  • Customer Support Email: service@quendn.com

For additional business consultation, you may contact our foreign trade manager, Wang Yuhan.

Phone: +8613725113149

quendn.com is owned and operated by Xingyang Fanshuo Technology Co., Ltd. The company manages online store operations, customer service, order coordination, and e-commerce logistics.

How We Can Help

From choosing the perfect holiday display piece to receiving and caring for your order, we are committed to making your experience with QUENDN clear, joyful, and well supported.

Whenever you need assistance, reach out to us at: service@quendn.com

Thank you for shopping with QUENDN.

QUENDN — Creative Holiday Plush Decorations for Everyday Moments.